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Who we are
Loopex is operated by LOOPEX COMPANY LIMITED (CÔNG TY TNHH LOOPEX). Contact us at contact@loopex.vn about this policy or your information.
We manage information needed to run the website, user accounts, and our relationship with you. For customer conversations and content in a workspace, the workspace owner determines its use and Loopex processes it to provide the service.
Information the service handles
- Account and workspace information, such as your email address, name, profile image, team membership, and settings.
- Content you connect or add, such as customer profiles, conversations, messages, attachments, private notes, and assistant knowledge.
- Integration authorisations and tokens needed to connect the platforms you select.
- Device notification tokens and notification content when you enable push notifications.
- Technical information used for operation and security, such as request logs, device or browser details, and error information.
- Information you send when contacting us, including support requests and career enquiries.
How information is used
We use information to authenticate users, operate workspaces and connected channels, deliver messages and notifications, provide the features you request, investigate problems, and protect the service.
Our reasons for processing depend on the activity and applicable law, including providing the requested service, meeting legal obligations, protecting legitimate operational interests, and consent where required. We do not sell workspace conversations or customer contact lists.
Connected Gmail and Outlook mailboxes
When you connect Gmail, Google Workspace, Outlook, or Microsoft 365, Loopex accesses the mailbox identity, message headers, senders and recipients, subjects, message content, attachments, and authorisation tokens needed for the connection. Imported conversations and attachments are stored to provide your workspace inbox. OAuth lets you authorise access through your provider without giving Loopex your mailbox password.
We use this information to synchronise your connected inbox, display conversations to the workspace members you authorise, and send replies from your mailbox when you or your configured assistant request them. Refresh tokens keep the connection working while it remains authorised. Connect a mailbox only if you have authority to share it with your workspace.
You can disconnect a mailbox in Loopex to stop future synchronisation, and revoke its authorisation in your Google or Microsoft account settings. Disconnecting does not automatically erase previously imported workspace conversations. To request deletion of stored mailbox information and connection credentials, contact contact@loopex.vn; we will verify your authority and handle the request under the retention and rights provisions below.
Google data and Limited Use
Loopex uses and transfers information received from Google APIs in accordance with the Google API Services User Data Policy and its Limited Use requirements. This applies to Gmail content and information derived from it. We limit that information to the inbox, collaboration, and other visible features you authorise.
Gmail information is not sold, used for advertising or credit decisions, or used by Loopex to train general-purpose AI models. When your workspace enables AI replies, summaries, or translation, relevant email content may be sent to OpenAI to provide those features for your workspace. The connection screen discloses this processing before you authorise the mailbox.
Loopex staff and contractors may read Google mailbox content only with your affirmative agreement for specific information, when necessary to investigate security issues or abuse, or when required by applicable law. Workspace access remains limited by the members and permissions you authorise.
AI features
When you use AI replies, translation, knowledge processing, or other AI features, relevant content may be sent to our AI provider. This can include conversation context, knowledge sources, and the information needed for the requested task.
Workspace owners control the content they connect, their assistant configuration, and whether to enable automatic replies. Review AI output before relying on it, and only add information you are authorised to process.
Storage, retention, and international processing
Core application data is hosted on AWS in Singapore. AI, notifications, and other selected services can involve processing in other locations. Contact us if you need a particular processing location or contractual transfer arrangement before using the service.
We retain information for service delivery, security, and applicable legal needs. You can contact us about export or deletion. Backup copies and security records can remain after information is removed from active systems, subject to their retention cycles and legal requirements.
Your choices and rights
You can update account details, manage your workspace, disconnect channels, and change device notification permissions. Workspace owners should handle requests about the customer data they control; we can assist them with service-related requests.
Depending on applicable law, you may have rights to access, correct, receive, delete, restrict, or object to processing of your personal information, or withdraw consent. Contact contact@loopex.vn to make a request or raise a concern. We may verify your identity and authority before acting.
Browser storage and security
The service uses browser or device storage for essential sessions and preferences. Connected services can use their own cookies during authorisation. You can control browser storage and optional notification permissions in your browser or device settings.
We use access controls and encryption features of our hosting services to help protect information. No online service can guarantee complete security.
Changes and contact
We may update this policy as the service changes. The date on this page identifies the latest version. Contact contact@loopex.vn for questions or requests about an update.